Refund and return Policy

At ColorBorderCollie.com, your satisfaction is our top priority. We strive to make the return and exchange process as smooth and convenient as possible. Please review our return policy below for full details.

1. Return Eligibility

  • Timeframe: Returns or exchanges are accepted within 30 days of receiving your order.
  • Condition: Products must be unused, in their original condition, with all tags, packaging, and accessories included. Items that show signs of use, damage, or alteration are not eligible for return.

2. How to Initiate a Return

  • Contact Us: Reach out via email at contact@colorbordercollie.com with your order number and details about the item(s) you wish to return.
  • Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with return instructions. Please include the RAN in your shipment.

3. Return Shipping Guidelines

  • Shipping Costs: Customers are responsible for return shipping fees, unless the return is due to a defect or our error. In those cases, we will provide a prepaid return shipping label.
  • Secure Packaging: Please package the item securely to prevent any damage during shipping. We recommend using a trackable shipping method, as we are not responsible for lost or delayed packages.

4. Refunds and Exchanges

  • Refunds: After your returned item is inspected and approved, refunds will be processed within 7-10 business days and issued to the original payment method. Please note that shipping fees are non-refundable.
  • Exchanges: If you prefer an exchange, please notify us during your initial contact. Replacement items will be shipped once the returned product has been received and approved.

5. Handling Defective or Incorrect Items

  • Defective Products: If your item arrives damaged or defective, please notify us immediately. We will arrange for a replacement, repair, or refund at no additional cost.
  • Incorrect Orders: If you receive an incorrect item, contact us within 7 days of receipt. We will guide you through the return process and promptly ship the correct item.

6. Non-Returnable Items

  • Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
  • Customized Products: Personalized or custom-made items are not eligible for return unless they are defective or incorrectly customized.

7. Need Assistance?

If you have any questions or need help with your return, our team is here to assist you:

At ColorBorderCollie.com, we are dedicated to providing high-quality accessories for your beloved pets and exceptional customer service. Thank you for choosing us for your dog accessory needs!