At ColorBorderCollie.com, we are dedicated to providing pet owners with a seamless and reliable shopping experience. Our policies are designed to ensure transparency, convenience, and your complete satisfaction as you shop for the best accessories for your furry friend.

Order Processing

We strive to handle your orders efficiently and with care:

• Orders are processed within 1-2 business days.
• After placing your order, you will receive a confirmation email with all the essential details.
• If any issues arise, our support team will promptly contact you to resolve them.

Payment Options

We offer secure and flexible payment methods tailored to your convenience:

• Major credit and debit cards.
• PayPal and other trusted payment gateways.
• All transactions are protected with advanced encryption technology to safeguard your data.

Shipping & Delivery

Reliable shipping options designed to meet your needs:

• Standard Shipping: Affordable and dependable for most regions.
• Expedited Shipping: Quick delivery for when you need your items fast.
• Delivery times vary based on location and shipping method. A tracking number will be provided once your order is shipped.

Returns & Exchanges

Your satisfaction is our priority. If something isn’t right, we’re here to help:

• Returns and exchanges are accepted within 30 days of receipt.
• Items must be unused, in their original condition, and include all tags and packaging.
• Contact our support team to initiate a hassle-free return or exchange process.

Refunds

We ensure a fair and prompt refund process:

• Refunds are processed within 7-10 business days upon receipt of the returned item.
• Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

Customer Support

We’re here to assist you every step of the way:

• Email: Contact us anytime at contact@colorbordercollie.com.
• Phone: Call us during business hours for immediate assistance.
• We aim to respond to all inquiries within 24 hours.

Privacy & Security

Your trust is important to us, and we prioritize protecting your personal information:

• Your data is never shared with third parties.
• All information is securely stored and handled following industry-leading security standards.

At ColorBorderCollie.com, our mission is to provide pet owners with high-quality products while delivering a shopping experience you can trust. Thank you for choosing us as your go-to source for dog accessories!